CallRail4x

Upwind in Action: CallRail

Customer
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Industry
Marketing Analytics
Use Case
Contents
Customer
Industry
Marketing Analytics
Use Case

CallRail Eliminates Alert Fatigue with Upwind

Upwind helps us eliminate alert fatigue by providing us with information that is relevant and actionable in real-time

Kurdeen Karim
Kurdeen KarimInformation Security and Privacy, CallRail

Challenges

  • CallRail wanted a comprehensive security solution to act as an extension of its security team for vulnerability management, threat detection, and posture.
  • CallRail wanted a solution that would provide Ops and Apps engineers with additional context in a way that is streamlined and easy to implement.
  • CallRail wanted a solution that would easily prioritize and contextualize vulnerabilities and threats for their security team.

Solutions

  • Upwind’s CNAPP provides CallRail with centralized vulnerability management, threat detection, and compliance.
  • The Upwind platform offers CallRail prioritized alerts and easy-to-understand findings, providing vital Ops and App security context.
  • Upwind automatically provides CallRail with context that helps their team save time and streamline the remediation process.

About CallRail

CallRail is an AI-powered lead intelligence platform based in the US, which makes it easy for businesses to centrally track and record calls, monitor website performance, and view analytics for all business leads. Upwind’s CNAPP ensures data privacy, ensures posture best practices, manages vulnerabilities, and detects and responds to threats in real time.

A surfboard with a blue logo leans against a palm tree on a sandy beach. The ocean is calm under a clear blue sky.

CNAPP: Saving Time by Centralizing Security

CallRail needed a comprehensive solution that could serve as an extension of their security team and provide them with threat detections, vulnerability management, and posture insights. Upwind’s CNAPP offers a consolidated security tool that covers all of these areas and allows its security team to detect and respond to threats in real time. By utilizing runtime context, Upwind automatically provides CallRail with context that helps their team save time and streamline the remediation process.

Burnout from alert fatigue is real, Upwind helps us eliminate alert fatigue by providing us with information that is relevant and actionable in real-time.

Kurdeen Karim
Kurdeen KarimInformation Security and Privacy, CallRail

Making Compliance an Automated Security Practice

As part of their comprehensive security strategy, CallRail aims to ensure compliance is baked into their security practices, ensuring they always remain compliant with relevant control requirements such as SOC and HIPAA.

Using Upwind, CallRail can automatically view all control requirements for SOC, HIPAA, and PCI, allowing them to view requirements at a glance and immediately remediate any potential violations. This has helped CallRail reduce audit times, generate reports with all their compliance requirements, and manage controls directly within the Upwind console.

Expanding Context to Fix Detections Faster

CallRail’s main use case for Upwind was to provide additional context for detections, streamline remediation efforts, and supply the necessary information to Ops and App engineers.

Upwind combines CI/CD awareness and runtime insights, giving CallRail’s security team built-in insights and root cause analysis from within the Upwind platform, helping them streamline their investigations and reduce their remediation time. This has helped their team save time and focus on fixing detections faster.

Upwind has truly acted as an extension of our security team, making it even easier for us to ensure compliance, automate security workflows, and focus our efforts on remediations in record time.

Kurdeen Karim
Kurdeen KarimInformation Security and Privacy, CallRail

Streamlined Workflows to Elevate Remediation

Upwind’s workflow management can sync with tracking solutions to create and resolve issues automatically. Specific workflows can also be created to send alerts to particular users or teams for detecting vulnerabilities and threats. This centralized platform ensures that security concerns are addressed promptly.

With Upwind, we are able to identify any vulnerabilities and can prioritize them for remediation — helping us operate more efficiently and securely.

Varun Brahmkshatriya
Cloud Engineer

Solutions

  • Upwind built support for gVisor, enabling Spacelift to gain process-level visibility into isolated containers from inside the platform, without an additional abstraction layer.
  • Upwind’s runtime-powered detection drastically reduced incident response times, allowing engineers to see exactly what happened inside containers and take quick action — whether that meant alerting the customer, killing a malicious process, or preventing future abuse.
  • Custom POC collaboration enabled rapid iteration, with Spacelift testing real-world attack patterns observed in wild malware samples, and Upwind delivering tailored features in record time.
  • Dynamic network graphs and runtime vulnerability prioritization allowed the team to track service communication patterns, identify drift, and focus on real exploitable risks — not just theoretical ones
Spacelift’s use of gVisor provided strong sandboxing and tenant isolation, but it came at the cost of visibility. The lack of runtime insight made it time-consuming to monitor network activity and understand events leading up to a security incident. Upwind’s gVisor feature solved this problem, providing Spacelift with full visibility into what was happening inside containers in real time. They could now trace every process, identify the actor behind it, and act decisively — all while preserving the container isolated gVisor was designed to enforce.

Visibility Inside Isolated Containers

Spacelift’s use of gVisor provided strong sandboxing and tenant isolation, but it came at the cost of visibility. The lack of runtime insight made it time-consuming to monitor network activity and understand events leading up to a security incident. Upwind’s gVisor feature solved this problem, providing Spacelift with full visibility into what was happening inside containers in real time. They could now trace every process, identify the actor behind it, and act decisively — all while preserving the container isolated gVisor was designed to enforce.

We tried reaching out to other vendors, but Upwind was the only one who moved fast, built what we needed, and treated us like a real partner. That’s rare — and it made all the difference.

Varun Brahmkshatriya
Cloud Engineer

Outcomes

  • Upwind built support for gVisor, enabling Spacelift to gain process-level visibility into isolated containers from inside the platform, without an additional abstraction layer.
  • Upwind’s runtime-powered detection drastically reduced incident response times, allowing engineers to see exactly what happened inside containers and take quick action — whether that meant alerting the customer, killing a malicious process, or preventing future abuse.
  • Custom POC collaboration enabled rapid iteration, with Spacelift testing real-world attack patterns observed in wild malware samples, and Upwind delivering tailored features in record time.
  • Dynamic network graphs and runtime vulnerability prioritization allowed the team to track service communication patterns, identify drift, and focus on real exploitable risks — not just theoretical ones
Upwind grants Petrofac the ability to instantly identify threats and eliminate malicious processes with the click of a button. It also creates prevention policies to block future malware from running in their environment.
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