Adjustable Vulnerability SLAs: Faster, Smarter Remediation

In the cloud, time is always against you. Every moment a critical vulnerability lingers unpatched is an opening for attackers. Security scans often surface hundreds, or even thousands, of findings at once, assigning SLAs (Service Level Agreements) based on outdated or irrelevant information. For most teams, this means hours lost triaging findings instead of closing real risk. The result is a growing backlog and an ever-widening risk gap.

Upwind’s adjustable vulnerability SLAs focus on the vulnerabilities that present the greatest real-world risk. By cutting through the noise and surfacing what truly matters, security and platform teams can act with speed, precision, and confidence.

The Need for Prioritization

Imagine starting a Monday morning with 1,200 new vulnerability alerts in your inbox, but only two of them could actually impact production that day. Without a clear framework, your team spends hours triaging instead of fixing what matters.

In modern cloud-native environments, the challenge isn’t finding vulnerabilities anymore – it’s deciding which ones to fix first. Without a clear prioritization framework, teams feel pressure to move fast but lack direction, often spreading their efforts too thin across low-value tasks.

Not all vulnerabilities are equal:

• A critical CVE on a test system may never pose real danger.
• Meanwhile, a medium-severity issue in production with a public exploit could be a ticking time bomb.

Treating these situations the same leads to:

• Alert fatigue that increases the chance of missing urgent threats
• Inconsistent response times across teams and environments
• Delays in addressing the vulnerabilities that truly matter most

This is why structured timelines and clear priorities are essential. A framework for deciding what gets fixed and how quickly ensures effort is spent where it delivers the greatest reduction in risk.

What is a Service Level Agreement?

An SLA is a clear playbook for remediation timelines. In vulnerability management, SLAs define how quickly teams must resolve issues based on their potential impact.

Traditional frameworks have relied almost entirely on static severity scores: critical issues get the shortest deadlines, while low-severity issues wait longer. The problem is that severity alone does not capture real-world risk. A vulnerability marked “high” in a sandbox may pose little danger, while a moderate issue actively exploited in production can demand the fastest response.

Modern SLA frameworks address this gap by incorporating context: runtime status, internet exposure, exploit availability, and business impact. This ensures remediation timelines reflect actual risk and that the fastest responses are applied to the threats that matter most.

Turning Real Risk into SLA Logic with Upwind

Upwind redefines remediation SLAs by embedding them directly into its vulnerability management module via the SLAs section. Security teams see SLA status in real time. They can track whether issues are on track, at risk, or breached without external tooling.

Instead of rigid, severity-only timelines, Upwind lets teams build dynamic SLA rules based on live signals such as:

• Whether the affected component is actively running
• Whether the asset is exposed to internet traffic
• Whether a public exploit is available
• Whether a vendor fix exists
• Business metadata such as cloud account, environment, or business unit

For example:

• Resolve critical vulnerabilities with public exploits in production within 1 business day.
• Resolve medium vulnerabilities in offline, non-production environments within 5 business days.

This flexibility allows teams to align remediation deadlines with their actual threat landscape, instead of treating all vulnerabilities as equal.

With Upwind, we are able to identify vulnerabilities and prioritize them for remediation – helping us operate more efficiently and securely.

– Sardorbek Pulatov, VP Security Engineering, Vestiaire Collective

SLA information is displayed alongside each vulnerability to support faster triage. 

Summaries appear in the Vulnerabilities Dashboard, giving leadership and technical teams a shared view of SLA adherence.

Workflow Automation and Reports

SLAs are most powerful when they stay visible. Upwind extends vulnerability SLA management with workflow automation, enabling teams to:

• Generate customized SLA compliance reports
• Schedule recurring delivery via email or Slack
• Share visibility across engineering, security, and leadership

Additionally, SLA summaries appear in Upwind’s weekly status emails, helping organizations maintain focus and accountability without additional overhead.

The Bottom Line

Cloud security demands speed. Without direction, speed only creates risk. Upwind’s adjustable vulnerability SLA capabilities bring order and clarity, providing timelines that are not just fast but aligned with real-world risk.

By blending runtime context, business metadata, and automated workflows, Upwind ensures:

• The most dangerous vulnerabilities are addressed first
• Operational efficiency improves through reduced noise and fatigue
• Leadership visibility is enhanced to drive accountability across teams

Across early adopters, Upwind-driven SLA automation has reduced average time-to-remediation by 40%. This shows how security teams that use Upwind can move faster, fix smarter, and operate with confidence that nothing critical will slip through the cracks.

See adjustable SLAs in action and learn how Upwind helps prioritize risk, streamline remediation, and strengthen cloud security.