Upwind is a place where opportunities happen
At Upwind, we are a team of hands-on, problem solvers and doers. We believe in empowering organizations to run their cloud environments securely and efficiently to accelerate their businesses.
Working at Upwind is an exhilarating journey of innovation and growth. Every day presents new challenges and opportunities that fuel my passion and drive. In this dynamic environment, I’ve collaborated with talented individuals who value inclusion and embrace different perspectives.”
Being an Upwinder
We are Driven by Customers
We listen closely to understand our customers’ deepest pain points, working backwards to deliver easy-to-use, innovative solutions that not only meet immediate needs, but anticipate future ones.
We prioritize long-term relationships and value over short term outcomes, striving to exceed expectations and reinforce our customers’ trust in Upwind.
We value speed
We make decisions swiftly, recognizing many can be reversed or refined.
We believe in failing fast, and aren’t afraid to change course when necessary. With a bias for action we take calculated risks – even in the face of uncertainty – knowing that urgency drives momentum and propels us forward.
Speed doesn’t just get us there faster; it lets us adapt quickly and build on each step with what we learn.
We Improve Every Day
We believe in the power of incremental progress: every day, every meeting, and every decision is an opportunity to improve.
Committing to getting 1% better with each cycle creates compounding gains, allowing us to build products that are 10x better over time.
Improvement doesn’t stop with delivery; we follow up, adapt, and refine to ensure every outcome evolves towards excellence.
We Take Ownership
We get the job done and never assume that someone else will do it.
When things aren’t going right, we take responsibility and step in to fix it. No task is beneath us, and “it’s not my job” isn’t in our vocabulary.
As owners, we stay aligned with the bigger picture for Upwind, communicating efficiently, giving constructive feedback, and proactively escalating issues to keep everyone moving forward together.
We are Resourceful and Resilient
We create our own reality, accomplishing more with less by leaning on creative problem-solving & adaptability.
When we face constraints and the path forward isn’t clear, we find ways to make it work without sacrificing quality or our commitment to high standards.
We see setbacks as new opportunities to innovate, moving forward stronger and better prepared.
We Lead with Humility
We approach every interaction with humility, respecting and learning from others.
We hold ourselves accountable, publicly owning mistakes and using them as stepping stones for growth.
Integrity guides us to act in the best interests of the team, fostering a culture of trust, shared purpose, and mutual growth.
As a UI/UX designer, I enjoy creating user-friendly experiences that deliver innovative technology. It’s empowering to be part of a company that values inclusion and embraces unique perspectives in the cybersecurity industry.”
Upwind is a place where diversity of thought is encouraged and accepted. My ideas are valued, my voice is heard, and my potential is realized. We are shaping the future of cloud security.”
Open positions
Customer Success Manager (US Remote)
About The Position
About The Position
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform.
Responsibilities
- Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
- Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
- Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
- Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
- Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.
- Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
- Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
- Build strong relationships across executive, security, DevOps, and cloud leadership.
- Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time.
- Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.
Requirements
- 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
- Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies.
- Exceptional communication, stakeholder management, and executive presentation skills.
- Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs.
- Comfortable working in fast-paced environments and influencing both customer and internal priorities.
- Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.
- Ability to connect technical capabilities to business impact, security outcomes, and ROI.
