Upwind is a place where opportunities happen
At Upwind, we are a team of hands-on, problem solvers and doers. We believe in empowering organizations to run their cloud environments securely and efficiently to accelerate their businesses.
Working at Upwind is an exhilarating journey of innovation and growth. Every day presents new challenges and opportunities that fuel my passion and drive. In this dynamic environment, I’ve collaborated with talented individuals who value inclusion and embrace different perspectives.”
Being an Upwinder
We are Driven by Customers
We listen closely to understand our customers’ deepest pain points, working backwards to deliver easy-to-use, innovative solutions that not only meet immediate needs, but anticipate future ones.
We prioritize long-term relationships and value over short term outcomes, striving to exceed expectations and reinforce our customers’ trust in Upwind.
We value speed
We make decisions swiftly, recognizing many can be reversed or refined.
We believe in failing fast, and aren’t afraid to change course when necessary. With a bias for action we take calculated risks – even in the face of uncertainty – knowing that urgency drives momentum and propels us forward.
Speed doesn’t just get us there faster; it lets us adapt quickly and build on each step with what we learn.
We Improve Every Day
We believe in the power of incremental progress: every day, every meeting, and every decision is an opportunity to improve.
Committing to getting 1% better with each cycle creates compounding gains, allowing us to build products that are 10x better over time.
Improvement doesn’t stop with delivery; we follow up, adapt, and refine to ensure every outcome evolves towards excellence.
We Take Ownership
We get the job done and never assume that someone else will do it.
When things aren’t going right, we take responsibility and step in to fix it. No task is beneath us, and “it’s not my job” isn’t in our vocabulary.
As owners, we stay aligned with the bigger picture for Upwind, communicating efficiently, giving constructive feedback, and proactively escalating issues to keep everyone moving forward together.
We are Resourceful and Resilient
We create our own reality, accomplishing more with less by leaning on creative problem-solving & adaptability.
When we face constraints and the path forward isn’t clear, we find ways to make it work without sacrificing quality or our commitment to high standards.
We see setbacks as new opportunities to innovate, moving forward stronger and better prepared.
We Lead with Humility
We approach every interaction with humility, respecting and learning from others.
We hold ourselves accountable, publicly owning mistakes and using them as stepping stones for growth.
Integrity guides us to act in the best interests of the team, fostering a culture of trust, shared purpose, and mutual growth.
As a UI/UX designer, I enjoy creating user-friendly experiences that deliver innovative technology. It’s empowering to be part of a company that values inclusion and embraces unique perspectives in the cybersecurity industry.”
Upwind is a place where diversity of thought is encouraged and accepted. My ideas are valued, my voice is heard, and my potential is realized. We are shaping the future of cloud security.”
Open positions
IT Help Desk Specialist
About The Position
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
Upwind Security is seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.
Responsibilities:
- Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
- Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
- Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
- Set up and configure new user accounts, laptops, peripherals, and mobile devices.
- Manage user onboarding and offboarding, including hardware and account provisioning.
- Escalate complex issues to senior IT staff when necessary.
- Document support activities and maintain internal IT documentation.
- Track and manage IT inventory, software licenses, and asset lifecycle.
- Support office IT infrastructure including video conferencing systems, printers, and networking equipment.
Requirements
- 2+ years of experience in a Help Desk or IT Support role.
- Manage the setup and distribution of new equipment (laptops, peripherals, mobile devices) to employees.
- Maintain and support office multimedia equipment (TVs, wireless display systems) and coordinate with external vendors such as internet service providers and AV vendors.
- Ensure high levels of employee satisfaction regarding office technology (TVs, internet connectivity, reception quality, etc.).
- Solid understanding of computer systems, SaaS applications, and mobile technologies.
- Familiarity with MDM tools (e.g., Jamf, Intune) and remote support platforms.
- Hands-on experience with Google Workspace and/or Microsoft 365 administration.
- Knowledge of IT ticketing systems (e.g., Jira, Zendesk, Freshservice).
- Excellent troubleshooting and communication skills in English and Hebrew.
- Ability to work both independently and collaboratively with global teams.
- Previous experience in a high-growth tech or cybersecurity startup - is a plus.
- Basic scripting or automation knowledge (PowerShell, Bash) - is a plus.
- Exposure to security tools and practices (MFA, SSO, endpoint protection) - is a plus.