Up & Up

Who we are

Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks.

The role

Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before.

You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build.

What you’ll do

• Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email
• Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed
• Build strong relationships with customers and help them get the most out of the platform
• Document solutions and turn recurring issues into knowledge the whole team can use
• Bring field insights back to R&D and Product to help improve the product
• Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you