Service Level Agreement

Upwind provides ninety-nine point nine percent (99.9%) uptime commitment for the Core Services (as defined below) as well as some priority support features to its Enterprise Plan customers that are eligible for such services in accordance with their written agreement(s) with the Company, as further indicated in this Service Level Agreement (“SLA“). All capitalized terms not otherwise defined in this SLA are as set forth in the Company’s Terms of Service (the “Agreement“).